Co-worker

Training your underperforming agents with those who are performing better is a great tactic to boost their morale and motivate them. Hearing the sales pitch of these agents and the methods they use to convert a lead into sales helps them change their approach to calling. They absorb the stuff that works and then use it in their own calls.

Provide short breaks

Telemarketing requires your agents to be energetic and enthusiastic on every call. The smile and confidence they show on the phone is reflected on the other end of the line. Regular short breaks help them break the monotony and allow them to replenish their energy and stay active throughout the day.

Regular but short briefings

It’s great to start the day with a briefing whose main goal is to boost your agents’ enthusiasm levels and motivate them for a happy start. This, however, should not be the only session in a day. To increase the performance of their agents, managers should have short briefings, say 2 or 3 throughout the day. These meetings should be held for the purpose of sharing results and discussing how things are being implemented.

Praise and share feedback

Management is not just about holding meetings with employees who are not performing well; it’s about praising employees who are also performing well. In fact, appreciating your hard-working employees and executives who are delivering good results boosts the morale of the entire team. Given this, share ways to improve, but always remember to praise people for their good work.

Take your agents out for a while

This may seem counterproductive, but spending time with your sales agents outside of your office allows you to get closer to them, understand them more, and ease their tension. Naturally, with greater understanding and a relaxed environment, they can better focus on their work, which ultimately leads to higher sales performance.

Keep internal communication up to date

One of the key elements in your sales environment is your internal communication. When goals and deadlines are updated regularly, your agents move through a job in an agile way and can handle everything in an optimized way. It is your duty to share information about offers and promotions in a consistent way, so that your agents are clear with their sales tactics and rebuttals.

Organize Contests

Healthy competition is one of the best ways to wake up your sleeper agents. It is a sure shot strategy to activate your latent energies. This competition can be from closing a sale in the shortest time to making the maximum number of sales. Remember, when people regularly compare their stats and spend efforts to improve them, entire teams and the organization as a whole feel a boost in morale.

conclusion

It is the duty of every organization to come up with new ways that work to improve the working conditions of its sales professionals. Making positive changes to the overall work culture, rewarding employees who serve, and motivating the entire team through smart strategies are all steps that lead to “increased productivity.” After all, improving sales isn’t just about buying cell phone number lists, but more about monitoring and implementing factors that revolve around the people who dial these numbers.